DSI Technical Support

You've run into a snag, huh?  Well, you've come to the right place!  DSI offers two ways of getting support:

Email Us Your Tech Support Issue

You can send an email request for support.  When you do, please give us as much information as you can, including screen shots of the error messages and a description of where and how you encountered the error.

Tech Support Hotline

(301) 459-9000 (Option 2 on the menu)

For customers who remain current in their MarketWide or TopDog maintenance plan, DSI offers free* telephone and email technical support between the hours of 9am and 5pm EST on working days (i.e., not on Saturdays, Sundays and DSI-observed holidays).

*Fees may be charged for support requests requiring significant programming time, unless the request involves a bug in our software.